.feedback-list{display:flex;flex-direction:column;gap:16px}.feedback-item{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 4px #0000001a;cursor:pointer;transition:all .3s ease;border-left:4px solid transparent}.feedback-item:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000026;border-left-color:#667eea}.feedback-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:12px}.feedback-header h3{color:#333;font-size:18px;margin:0;flex:1}.badges{display:flex;gap:8px;flex-wrap:wrap}.feedback-description{color:#666;margin-bottom:16px;line-height:1.6}.feedback-footer{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:#999}.feedback-meta{display:flex;align-items:center;gap:8px}.empty-state{text-align:center;padding:60px 20px;background:#fff;border-radius:12px;color:#999}.feedback-form-container{margin-bottom:30px}.feedback-form-container h2{margin-bottom:24px;color:#333}.form-section{margin-bottom:32px;padding:24px;background:#f8f9fa;border-radius:8px}.form-section h3{margin-top:0;margin-bottom:20px;color:#667eea;font-size:18px;border-bottom:2px solid #667eea;padding-bottom:8px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:24px;padding-top:24px;border-top:2px solid #e0e0e0}.form-group label input[type=checkbox]{width:auto;margin-right:8px}@media (max-width: 768px){.form-row{grid-template-columns:1fr}.form-section{padding:16px}}.language-switcher{display:inline-block}.language-select{padding:6px 12px;border:2px solid #e0e0e0;border-radius:6px;background:#fff;font-size:14px;cursor:pointer;transition:border-color .3s ease}.language-select:hover{border-color:#667eea}.language-select:focus{outline:none;border-color:#667eea}.change-password-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000}.change-password-modal{background:#fff;border-radius:12px;width:90%;max-width:500px;box-shadow:0 10px 40px #0000004d}.change-password-modal form{padding:24px}.dashboard{min-height:100vh}.dashboard-header{background:#fff;box-shadow:0 2px 4px #0000001a;padding:20px 0;margin-bottom:30px}.header-content{display:flex;justify-content:space-between;align-items:center}.header-content h1{color:#333;font-size:24px}.header-actions{display:flex;align-items:center;gap:20px}.user-name{color:#666;font-weight:500}.dashboard-main{padding-bottom:40px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px;margin-bottom:30px}.stat-card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 4px 6px #0000001a;text-align:center}.stat-card h3{color:#666;font-size:14px;margin-bottom:12px;text-transform:uppercase;letter-spacing:1px}.stat-number{font-size:36px;font-weight:700;color:#333;margin:0}.stat-new{border-top:4px solid #1976d2}.stat-in-progress{border-top:4px solid #f57c00}.stat-resolved{border-top:4px solid #388e3c}.dashboard-actions{margin-bottom:20px}.filters{display:flex;gap:15px;margin-bottom:20px}.filter-select{padding:10px 15px;border:2px solid #e0e0e0;border-radius:8px;font-size:14px;background:#fff;cursor:pointer}.modal-content{background:#fff;border-radius:12px;width:90%;max-width:500px;max-height:90vh;overflow:auto;box-shadow:0 10px 40px #0000004d}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:24px;border-bottom:2px solid #f0f0f0}.modal-header h2{margin:0;color:#333}.modal-close{background:none;border:none;font-size:28px;color:#999;cursor:pointer;padding:0;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:50%;transition:all .3s ease}.modal-close:hover{background:#f0f0f0;color:#333}.modal-body{padding:24px}.modal-note{color:#666;font-size:14px;margin-top:12px;font-style:italic}.modal-footer{display:flex;justify-content:flex-end;gap:12px;padding:24px;border-top:2px solid #f0f0f0}.form-select{width:100%;padding:12px;border:2px solid #e0e0e0;border-radius:8px;font-size:14px}.feedback-detail{min-height:100vh}.detail-header{background:#fff;box-shadow:0 2px 4px #0000001a;padding:20px 0;margin-bottom:30px}.detail-main{padding-bottom:40px}.detail-content{max-width:900px;margin:0 auto}.detail-card{background:#fff;border-radius:12px;padding:32px;box-shadow:0 4px 6px #0000001a}.detail-header-section{margin-bottom:24px;padding-bottom:24px;border-bottom:2px solid #f0f0f0}.detail-header-section h1{color:#333;font-size:28px;margin-bottom:16px}.detail-info{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:24px;padding:20px;background:#f8f9fa;border-radius:8px}.info-item{color:#666}.info-item strong{color:#333;display:block;margin-bottom:4px}.detail-description{margin-bottom:32px}.detail-description h3{color:#333;margin-bottom:12px}.detail-description p{color:#666;line-height:1.8;white-space:pre-wrap}.detail-section{margin-bottom:24px;padding:20px;background:#f8f9fa;border-radius:8px;border:1px solid #e0e0e0}.detail-section h3{color:#333;margin-top:0;margin-bottom:16px;font-size:18px;border-bottom:1px solid #e9ecef;padding-bottom:10px}.detail-actions{display:flex;gap:20px;margin-bottom:32px;padding:24px;background:#f8f9fa;border-radius:8px;flex-wrap:wrap;align-items:flex-end}.action-group{display:flex;flex-direction:column;gap:8px}.action-group:first-child{flex:1;min-width:300px}.action-group:not(:first-child){flex-shrink:0;display:flex;flex-direction:column;justify-content:flex-end}.action-group label{display:block;margin-bottom:0;font-weight:600;color:#333;font-size:14px;height:20px}.action-group:not(:first-child) label{visibility:hidden}.status-update{display:flex;gap:12px;align-items:center}.status-select{flex:1;padding:10px 12px;border:2px solid #e0e0e0;border-radius:8px;font-size:14px;min-height:42px;box-sizing:border-box}.detail-actions .btn{min-height:42px;padding:10px 20px;box-sizing:border-box;display:flex;align-items:center;justify-content:center}.status-select{flex:1;padding:10px;border:2px solid #e0e0e0;border-radius:8px}.notes-section{margin-bottom:32px;padding:24px;background:#f8f9fa;border-radius:8px}.notes-section h3{color:#333;margin-bottom:12px}.notes-section textarea{width:100%;padding:12px;border:2px solid #e0e0e0;border-radius:8px;margin-bottom:12px;font-family:inherit}.actions-timeline{margin-top:32px;padding-top:32px;border-top:2px solid #f0f0f0}.actions-timeline h3{color:#333;margin-bottom:24px}.timeline{position:relative;padding-left:30px}.timeline-item{position:relative;margin-bottom:24px}.timeline-marker{position:absolute;left:-38px;top:4px;width:12px;height:12px;border-radius:50%;background:#667eea;border:3px solid white;box-shadow:0 0 0 2px #667eea}.timeline-content{background:#f8f9fa;padding:16px;border-radius:8px}.timeline-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.timeline-date{font-size:12px;color:#999}.timeline-action{color:#667eea;font-weight:600;margin-bottom:4px;text-transform:capitalize}.timeline-description{color:#666;margin-bottom:4px}.timeline-status{color:#999;font-size:12px}.loading,.error{text-align:center;padding:60px 20px;color:#fff;font-size:18px}.assignment-history{display:flex;flex-direction:column;gap:16px}.history-item{display:flex;gap:16px;padding:16px;background:#fff;border-radius:8px;border:1px solid #e0e0e0;transition:box-shadow .3s ease}.history-item:hover{box-shadow:0 2px 8px #0000001a}.history-icon{font-size:24px;flex-shrink:0;width:40px;height:40px;display:flex;align-items:center;justify-content:center;background:#f8f9fa;border-radius:50%}.history-content{flex:1}.history-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.history-header strong{color:#333;font-size:16px}.history-date{font-size:12px;color:#999}.history-action{color:#667eea;font-weight:600;margin-bottom:4px;font-size:14px}.history-description{color:#666;font-size:14px;margin:0;line-height:1.5}.user-form-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000}.user-form-modal{background:#fff;border-radius:12px;width:90%;max-width:500px;max-height:90vh;overflow:auto;box-shadow:0 10px 40px #0000004d}.user-form-header{display:flex;justify-content:space-between;align-items:center;padding:24px;border-bottom:2px solid #f0f0f0}.user-form-header h2{margin:0;color:#333}.close-button{background:none;border:none;font-size:28px;color:#999;cursor:pointer;padding:0;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:50%;transition:all .3s ease}.close-button:hover{background:#f0f0f0;color:#333}.user-form-modal form{padding:24px}.error-message{background:#fee;color:#c33;padding:12px;border-radius:8px;margin:0 24px 20px;text-align:center}.form-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:24px}.user-management{width:100%}.user-management-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.user-management-header h2{color:#333;margin:0;font-size:24px}.users-table-container{overflow-x:auto;background:#fff;border-radius:8px;box-shadow:0 2px 4px #0000001a}.users-table{width:100%;border-collapse:collapse}.users-table thead{background:#667eea;color:#fff}.users-table th{padding:16px;text-align:left;font-weight:600;text-transform:uppercase;font-size:12px;letter-spacing:1px}.users-table tbody tr{border-bottom:1px solid #e0e0e0;transition:background .2s ease}.users-table tbody tr:hover{background:#f8f9fa}.users-table tbody tr:last-child{border-bottom:none}.users-table td{padding:16px;color:#333}.role-badge{display:inline-block;padding:4px 12px;border-radius:12px;font-size:12px;font-weight:600;text-transform:uppercase}.role-admin{background:#ffebee;color:#c62828}.role-employee{background:#e3f2fd;color:#1565c0}.action-buttons{display:flex;gap:8px}.btn-sm{padding:6px 12px;font-size:12px}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000}.modal-content{background:#fff;border-radius:12px;padding:32px;width:90%;max-width:400px;box-shadow:0 10px 40px #0000004d}.modal-content h3{margin-top:0;color:#333}.modal-content p{color:#666;margin-bottom:24px}.modal-actions{display:flex;justify-content:flex-end;gap:12px}.reports-section h2{color:#333;margin-bottom:24px;font-size:24px}.report-tabs{display:flex;gap:10px;margin-bottom:24px;border-bottom:2px solid #e0e0e0}.report-tab{padding:12px 24px;border:none;background:none;cursor:pointer;font-size:16px;font-weight:600;color:#666;border-bottom:3px solid transparent;transition:all .3s ease}.report-tab:hover{color:#667eea}.report-tab.active{color:#667eea;border-bottom-color:#667eea}.report-filters{background:#f8f9fa;padding:20px;border-radius:8px;margin-bottom:24px}.filter-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:16px;align-items:end}.filter-group{display:flex;flex-direction:column}.filter-group label{margin-bottom:8px;font-weight:600;color:#333;font-size:14px}.filter-group input,.filter-group select{padding:10px;border:2px solid #e0e0e0;border-radius:8px;font-size:14px}.filter-group button{height:fit-content}.report-table-container{overflow-x:auto;background:#fff;border-radius:8px;box-shadow:0 2px 4px #0000001a}.report-table{width:100%;border-collapse:collapse;min-width:800px}.report-table thead{background:#667eea;color:#fff}.report-table th{padding:12px;text-align:left;font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:1px}.report-table tbody tr{border-bottom:1px solid #e0e0e0}.report-table tbody tr:hover{background:#f8f9fa}.report-table td{padding:12px;color:#333;font-size:14px}.action-badge{display:inline-block;padding:4px 8px;border-radius:4px;background:#e3f2fd;color:#1565c0;font-size:12px;font-weight:600;text-transform:capitalize}.empty-state{text-align:center;padding:40px;color:#999}@media (max-width: 768px){.filter-row{grid-template-columns:1fr}}.admin-dashboard{min-height:100vh}.admin-header{background:#fff;box-shadow:0 2px 4px #0000001a;padding:20px 0;margin-bottom:30px}.admin-header h1{color:#333;font-size:28px;margin:0}.admin-main{padding-bottom:40px}.admin-tabs{display:flex;gap:10px;margin-bottom:30px;border-bottom:2px solid #e0e0e0}.tab-button{padding:12px 24px;border:none;background:none;cursor:pointer;font-size:16px;font-weight:600;color:#666;border-bottom:3px solid transparent;transition:all .3s ease}.tab-button:hover{color:#667eea}.tab-button.active{color:#667eea;border-bottom-color:#667eea}.admin-content{background:#fff;border-radius:12px;padding:32px;box-shadow:0 4px 6px #0000001a}.statistics-section h2{color:#333;margin-bottom:24px;font-size:24px}.stats-grid-large{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:20px;margin-bottom:40px}.stat-card-large{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-radius:12px;padding:32px;text-align:center;box-shadow:0 4px 12px #667eea4d}.stat-card-large h3{font-size:16px;margin-bottom:16px;opacity:.9;text-transform:uppercase;letter-spacing:1px}.stat-number-large{font-size:48px;font-weight:700;margin:0}.stats-section{margin-bottom:40px}.stats-section h3{color:#333;margin-bottom:20px;font-size:20px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:16px}.stat-card{background:#f8f9fa;border-radius:8px;padding:20px;text-align:center;border-left:4px solid #667eea}.stat-card h4{color:#666;font-size:14px;margin-bottom:12px;text-transform:uppercase}.stat-card .stat-number{font-size:32px;font-weight:700;color:#333;margin:0}.user-stats-table{margin-top:20px;overflow-x:auto}.user-stats-table table{width:100%;border-collapse:collapse;background:#fff;border-radius:8px;overflow:hidden}.user-stats-table thead{background:#667eea;color:#fff}.user-stats-table th,.user-stats-table td{padding:12px 16px;text-align:left}.user-stats-table tbody tr{border-bottom:1px solid #e0e0e0}.user-stats-table tbody tr:hover{background:#f8f9fa}.user-stats-table tbody tr:last-child{border-bottom:none}.loading{text-align:center;padding:60px 20px;color:#666;font-size:18px}.login-container{display:flex;justify-content:center;align-items:center;min-height:100vh;padding:20px}.login-card{background:#fff;border-radius:16px;padding:40px;width:100%;max-width:400px;box-shadow:0 10px 40px #0003}.login-card h1{text-align:center;color:#333;margin-bottom:8px;font-size:28px}.subtitle{text-align:center;color:#666;margin-bottom:30px}.error-message{background:#fee;color:#c33;padding:12px;border-radius:8px;margin-bottom:20px;text-align:center}.btn-azure{background:#0078d4;color:#fff;border:none;padding:12px 24px;border-radius:8px;font-size:16px;font-weight:600;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .3s}.btn-azure:hover{background:#106ebe}.btn-azure:active{background:#005a9e}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background:linear-gradient(135deg,#667eea,#764ba2);min-height:100vh}[dir=rtl]{direction:rtl;text-align:right}[dir=rtl] .form-group label,[dir=rtl] .form-group input,[dir=rtl] .form-group select,[dir=rtl] .form-group textarea{text-align:right}[dir=rtl] .header-content,[dir=rtl] .header-actions{flex-direction:row-reverse}#root{min-height:100vh}.container{max-width:1200px;margin:0 auto;padding:0 20px}.btn{padding:10px 20px;border:none;border-radius:8px;cursor:pointer;font-size:14px;font-weight:600;transition:all .3s ease;display:inline-flex;align-items:center;gap:8px}.btn-primary{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.btn-primary:hover{transform:translateY(-2px);box-shadow:0 4px 12px #667eea66}.btn-secondary{background:#6c757d;color:#fff}.btn-secondary:hover{background:#5a6268}.btn-success{background:#28a745;color:#fff}.btn-success:hover{background:#218838}.btn-danger{background:#dc3545;color:#fff}.btn-danger:hover{background:#c82333}.card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 4px 6px #0000001a;margin-bottom:20px}.form-group{margin-bottom:20px}.form-group label{display:block;margin-bottom:8px;font-weight:600;color:#333}.form-group input,.form-group select,.form-group textarea{width:100%;padding:12px;border:2px solid #e0e0e0;border-radius:8px;font-size:14px;transition:border-color .3s ease}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:#667eea}.form-group textarea{resize:vertical;min-height:120px}.badge{display:inline-block;padding:4px 12px;border-radius:12px;font-size:12px;font-weight:600;text-transform:uppercase}.badge-new{background:#e3f2fd;color:#1976d2}.badge-in_progress{background:#fff3e0;color:#f57c00}.badge-resolved{background:#e8f5e9;color:#388e3c}.badge-closed{background:#fce4ec;color:#c2185b}.badge-complaint{background:#ffebee;color:#c62828}.badge-reporting{background:#e3f2fd;color:#1565c0}.badge-information_request{background:#f3e5f5;color:#7b1fa2}.badge-donation{background:#e8f5e9;color:#2e7d32}